Finalist — Top 24 / 200 · Techcombank HackCX-Together 2025
Published:
About the Competition
Techcombank HackCX-Together 2025 is a flagship hackathon organized by Techcombank — one of Vietnam’s leading banks — focused on Customer Experience (CX) innovation. The competition attracted 200 teams, challenging participants to reimagine banking interactions using AI.
Our Solution
Our team built an AI Banking Assistant designed to enhance customer experience through:
- Intelligent query understanding for banking FAQs and product recommendations
- Conversational interface for account management and transaction support
- Personalized financial insights and proactive suggestions
Technical Approach
- LLM-powered conversational backend with intent classification
- RAG pipeline over banking knowledge base for accurate, grounded responses
- Secure integration design for financial data handling
Result
🥈 Finalist — Top 24 out of 200 teams 
The solution was selected among the top teams for its practical applicability and robust AI architecture in a regulated financial context.